Terms & Conditions

Delivery Times

Delivery times are normally between 5 - 7 days, depending on the item and how busy we are in the studio. During peak times such as Christmas items may take longer. If you have a special date that you would like the gift by please let us know and we will advise you as to whether it is possible.

UK:

Royal Mail/Parcelforce - all UK deliveries are £2.50 per delivery address for orders under £20.  All orders over £12 are £5 per delivery address.

Guaranteed and Next Day Delivery and Express Delivery – Please contact us for prices and availability

Europe:

Order value under £20 - delivery charge is £5
Order value over £20 - delivery charge is £15

Rest of the World:

Order value under £20 - delivery charge is £7.50
Order value over £20 - delivery charge is £30

Returns Policy

Please do order carefully and with due diligence as we regret WE CANNOT ACCEPT RETURNS FOR PERSONALISED ITEMS unless they arrive damaged or are faulty. In the unlikely event this should happen, you must contact us within 5 working days of receiving the parcel, either by phone on 0208 995 5487 or by email. The parcel must be returned within 7 days with the original packing. We will do our best to send you your replacement items as soon as possible.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, please obtain a Certificate of Posting (as we cannot be responsible for parcels that fail to reach us).

Please return all items to: 
Chantal Devenport Designs
6 Bedford Road
London W4 1JJ

Payment

We accept credit cards and cheques. You may pay by credit card via Paypal on our website. Paypal allows payment either via your own paypal account or by credit card. You may pay also pay by credit card over the phone. If payment is made by cheque we will print and despatch the order once the cheque has cleared.

Payment & Taxes

All prices quoted on this web site are quoted in pounds sterling. We reserve the right to change our prices at any time.

Any customs or import duties levied once the packages reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties unless you have given us your permission. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately.

We store information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service.

The type of information we will collect about you includes:

  • your name
  • address
  • telephone number
  • email address

We will never collect sensitive information about you without your consent.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA we will always obtain your consent first.

If you have any questions/comments about privacy, please email us.

We will not hold any of your credit card details or financial information whatsoever

Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us. Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.

Terms & Conditions

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

Confirmation and Governing Law
A contract between you and Chantal Devenport Designs for the sale of our products will only exist once we confirm your order by contacting you to confirm that your order has been accepted.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, CHANTAL DEVENPORT DESIGNS IS PROVIDING THIS WEBSITE AND IT'S CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CHANTAL DEVENPORT DESIGNS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Chantal Devenport Designs nor any of it's affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Chantal Devenport Designs endeavours to check the accuracy of the information on this site. However, Chantal Devenport Designs does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site, you are entitled to reject the goods and return them to us.

INTELLECTUAL PROPERTY
Chantal Devenport Designs shall retain the copyright and all other intellectual property rights in respect of the designs and goods to be sold, including the copyright of the designs, drawings and paintings appearing on the goods. The Customer shall not copy or reproduce in any form such goods (or parts thereof) or such designs, drawings and paintings appearing thereon.

PRODUCT QUALITY AND ARTISTIC INTERPRETATION
Chantal Devenport Designs reserves the right to allow its artists ‘artistic licence’ and exact replicas of design cannot always be guaranteed and are thus not grounds for non acceptance of products. Due to the hand crafted and hand painted nature of many of our products, size, colour and texture will vary and are part of the accepted artistic process.